SHIPPING AND RETURNS 

FREE SHIPPING ON PRINTS WITHIN CONTINENTAL UNITED STATES* WITH A MINIMUM ORDER OF $150.

 We will choose the most cost-effective shipping carrier (USPS,UPS, FedEx) based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. ** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

LARGE SIZE PRODUCTS AND CRATING POLICIES

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

Crate for Metal Prints over 30x40 to 40x60 $15.00 (required)                                            

Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

SHIPPING OUTSIDE OF THE CONTINENTAL UNITED STATES, EXPEDITED SHIPPING AND SPECIAL REQUESTS

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me at debra@dkhillardart.com with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS 

When shipping original artwork, the cost and method of shipping is dependent upon the type of work, its weight and dimensions.  Each case will be determined at the time of purchase. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

What is your policy on returns/exchanges/refunds?

          We do not accept returns; all sales are FINAL.

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.If your prints arrive damaged, please keep all packaging and contact debra@dkhillardart.com with your order number for further instructions.

WHAT ARE THE POLICIES ON COUPONS AND PROMOTIONS?

Coupons and promotions only apply to print products.  There are no discounts on original artwork unless specifically stated in a promotion.  Coupons can only be used once and only apply to full priced prints.

HOW DO I KNOW WHAT TYPE OF PRINT TO ORDER?

There are numerous options in print media and making a choice can be confusing.  If you need help deciding go to my page on types of prints.  

Feel free to contact me by email or phone.  I am happy to offer suggestions.

YOU MENTIONED FABRICS.  WHERE DO I FIND MORE INFORMATION ABOUT THAT?

 I have a site that is dedicated to fabric pieces and original artwork.  If you are interested in seeing more please visit http://www.dkhillard.com.

WHERE DO I FIND OUT MORE ABOUT CERAMIC TILE OPTIONS?

Though I don't have tiles displayed on this site, most of my images are available in tile mural form.  They are considered a special order/commission and need to be ordered by contacting me directly.  You can see a sample image on my custom work page.

WHO TO CONTACT?

I love talking about my work.  Please feel free to
by phone, email or text with any questions you might have.
debra@dkhillardart.com
480-734-4781

contact me